Loyalty Program Terms & Conditions

Last updated: November 14, 2025

1. Program Overview

Welcome to the Leonardo Resort Loyalty Program. By participating in this program, you agree to these Terms and Conditions. The program is designed to reward our valued guests for their continued patronage with points, exclusive benefits, and special rewards.

2. Membership Eligibility

•Membership is free and open to all guests aged 18 and above.
•You must create an account with a valid email address to participate.
•Each member is limited to one account. Duplicate accounts will be subject to closure.
•Leonardo Resort reserves the right to refuse or terminate membership at its discretion.

3. Earning Points

Points are earned based on eligible purchases and bookings made through Leonardo Resort:

Bronze Tier: 1 point per €1 spent

Silver Tier: 1.25 points per €1 spent

Gold Tier: 1.5 points per €1 spent

Platinum Tier: 2 points per €1 spent

•Points are awarded on eligible services including room service, restaurant reservations, bike rentals, and taxi bookings.
•Points are credited to your account within 48 hours of service completion.
•Points cannot be earned on taxes, service charges, or purchases made with promotional credits.

4. Membership Tiers

Your tier status is determined by your lifetime points earned:

Bronze: 0+ lifetime points (Entry level)

Silver: 500+ lifetime points

Gold: 1,500+ lifetime points

Platinum: 3,000+ lifetime points

•Tier status is reviewed and updated automatically as you earn points.
•Once achieved, tier status is maintained for the duration of membership.
•Gold and Platinum members receive lifetime discounts on apartment and hotel room bookings (10% and 15% respectively).

5. Point Balance & Expiration

•Your points balance represents points available for redemption.
•Lifetime points track your total accumulated points and determine your tier status.
•Points do not expire as long as your account remains active.
•Accounts inactive for 24 consecutive months may be subject to point forfeiture.

6. Redeeming Rewards

•Rewards can be redeemed through the Loyalty Program section of our platform.
•Some rewards may have minimum tier requirements or limited availability.
•Rewards may have expiration dates or specific terms and conditions attached.
•Once redeemed, rewards cannot be returned for points or exchanged for cash.
•Certain rewards may be limited to one redemption per member.

7. Achievement Badges

•Badges may be awarded for special achievements, milestones, or participation in events.
•Badges are digital achievements and have no cash or point value.
•Leonardo Resort reserves the right to add, modify, or remove badges at any time.

8. Privacy & Data Protection

•Your personal information will be used in accordance with our Privacy Policy.
•We may use your email address to send program updates, special offers, and reward notifications.
•You can opt out of marketing communications at any time while remaining in the program.

9. Fraud & Program Abuse

•Any fraudulent activity or abuse of the program will result in immediate account termination.
•Points earned through fraudulent means will be forfeited.
•Leonardo Resort reserves the right to investigate suspicious activity and take appropriate action.

10. Program Modifications

•Leonardo Resort reserves the right to modify, suspend, or discontinue the program at any time.
•Changes to these terms will be posted on this page with an updated revision date.
•Continued participation in the program constitutes acceptance of any modified terms.
•In the event of program termination, members will be given reasonable notice to redeem their points.

11. Non-Transferability

•Points and rewards are non-transferable and cannot be sold, traded, or gifted.
•Membership benefits are for the account holder's personal use only.
•Points and rewards have no cash value and cannot be exchanged for money.

12. Limitation of Liability

Leonardo Resort is not responsible for lost, stolen, or misused points. Technical issues, system errors, or interruptions in service may affect point accrual or redemption, and we will make reasonable efforts to resolve such issues but cannot guarantee uninterrupted service.

13. Contact Information

For questions about the Loyalty Program or these Terms and Conditions, please contact our concierge team:

Email: concierge@leonardo-hotels.it

Phone: +39 0183 273 920

By participating in the Leonardo Resort Loyalty Program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.