LEONARDO
RESORT
Hotel Policies
Important information about your stay at Leonardo Resort
House Rules
Breakfast:
8:00 AM - 10:00 AM
Quiet hours:
10:00 PM - 8:00 AM
Smoking:
Strictly prohibited indoors - designated outdoor areas available
Visitors:
Welcome in common areas - guest registration required for room access
Maximum occupancy:
As specified per room type - additional guests not permitted
Pool hours:
6:00 AM - 10:00 PM
Gym access:
24/7 for guests 18+
Party policy:
Events/gatherings require prior approval from management
Lost keys:
€10 replacement fee
Check-in / Check-out
Check-in time:
3:00 PM
Check-out time:
10:30 AM
Early check-in:
Available upon request (subject to availability)
Late check-out:
Available for an additional fee - contact reception
ID Required:
Valid government-issued photo ID and credit card required at check-in
Room Policies
Bed service:
Beds are made up every morning
Sheet changes:
Sheets are changed every 2 days
Towel changes:
Towels left on the floor will be changed
Apartment Policies
Cleaning schedule:
Apartments are thoroughly cleaned after 7 days, or on the fifth day if your stay is 10 days or longer
Daily cleaning:
Apartments are not cleaned daily like hotel rooms - maximum privacy is guaranteed
Towel changes:
Towels are changed twice a week
Toilet paper:
Provided initially - once it runs out, you'll need to buy it at the supermarket
Privacy:
The apartments are like your own home, where maximum privacy is guaranteed
Payment Policy
Accepted cards:
Visa, Mastercard, Discover
Cancellation & Refund Policy
Hotel Rooms - Free cancellation:
Up to 2 days before arrival
Hotel Rooms - Late cancellation:
Within 2 days of arrival - 100% charge
Apartments - Free cancellation:
Up to 7 days before arrival
Apartments - Late cancellation:
Within 7 days of arrival - 50% charge
Apartments - Within 24 hrs / No-show:
100% charge
Refund processing:
5-10 business days after cancellation
Modifications:
Subject to availability - contact reception
Pet Policy
Pets allowed:
Small dogs and cats welcome
Pet fee:
€15 per night per pet
Weight limit:
Maximum 15kg (33 lbs)
Pet areas:
Not allowed in restaurant, pool, or gym areas
Requirements:
Must be leashed in common areas, proof of vaccinations required
Parking Policy
Parking availability:
Free on-site parking
Parking type:
Outdoor parking spaces
Reservation:
Not required - first come, first served
Electric vehicle:
Charging stations available upon request
Child Policy
Children welcome:
All ages welcome
Crib availability:
Free upon request (subject to availability)
Extra bed:
Available for €20 per night
Child age:
Children under 3 stay free in existing bedding
Pool supervision:
Children must be supervised by adults at all times
Security Deposit & Damages
Damage liability:
Guests are responsible for any damage to the room or property
Inspection:
Rooms inspected after check-out
Lost items:
Report to reception within 24 hours - charges may apply for replacements
Internet & Wi-Fi
Wi-Fi access:
Free high-speed Wi-Fi throughout the property
Network name:
Available at check-in
Coverage:
Rooms, lobby, restaurant, pool area
Speed:
Suitable for streaming and video calls
Support:
Contact reception for connection issues
Luggage Storage
Storage availability:
Free luggage storage available
Before check-in:
Store bags before 3:00 PM check-in time
After check-out:
Store bags after 10:30 AM check-out time
Location:
Secure storage room at reception
Liability:
Please keep valuables with you
Accessibility
Wheelchair access:
Wheelchair accessible entrance and common areas
Accessible apartments:
2 apartments with bathroom for disabled - book in advance
Resort Closure
Annual closure:
November 1, 2025 - January 31, 2026
Booking restrictions:
No reservations accepted during closure period
Reopening:
February 1, 2026
Pre-closure check-out:
All guests must check out by October 31, 2025
Emergency Procedures
Emergency hotel number:
+39 344 345 48 10
Fire safety:
Emergency exits marked - fire extinguishers on each floor
Medical emergency:
First aid kit at reception - nearest hospital 5km away
Evacuation:
Follow staff instructions - assembly point in front parking area
Local emergency:
112
Questions about our policies?
Our front desk team is available to assist you with any questions or special requests. We're committed to making your stay as comfortable and enjoyable as possible.